Shipping and Return Policies

At Wedding-Veil.com we strive to not only give you everyday low prices but also to get your order to you in a quick and low cost manner.  This is why we are offering low cost priority mail shipping to the United States for up to 10 items.

Happiness Guaranteed!

We understand that choosing the perfect veil can be difficult, which is why we offer you the ability to order up to 3 stock veils (all veils have to be stock veils without accents; no custom or non-stock veils allowed on multiple veil orders) and return the two that you just don’t like.  All returns must be made within 14 days of the receipt of your order.  There will be a $5.00 restocking fee for each stock veil that is returned.   

If you are not completely satisfied with the merchandise you have bought, and it is refundable, just return it within the 14 days for a refund (excluding shipping fees and re-stock fees).  All items returned to us will be charged a re-stocking fee, which is determined, by the type of item.  If you wish to return an item you must contact us within 14 days of the receipt of your order to obtain a return authorization number.  No returns will be accepted AFTER your wedding date.  You will be responsible for any cost you incur in shipping the product(s) back to our warehouse.

Custom veils are non-refundable and cannot be canceled once the order is placed.   Custom veils will ship out 6 business days after order date. A veil is considered to be a custom veil if any of the following points are met:

1. Any customized sized veil (size includes any custom length and or width).  Any item that is not ordered in our standard lengths or widths is considered a custom veil.
2. If we are asked to copy an item from a picture.
3. If any of the layers on veil are longer then 36” with accents (such as scattered pearls, rhinestones, bugle beads or any other accent).
4. If you ask for extra pearls or extra rhinestones (double or triple the standard amount) or if you ask that the accents be scattered in a specific pattern, other then the general scatter on any length of the veil.
5. Veils with colored rhinestone or colored pearl accents are considered custom veils.
6. Alterations to any item number ending in the letter “V” making it different than pictured will make that veil non-refundable.  This includes adding scattered rhinestones or pearls to a “V” veil that is not pictured with additional accents. 
7. Any veil that has 3 layers with accents (scattered pearls or rhinestones) is non-refundable.

Non-Stock Veils

Non-Stock veils are refundable, as long as the return policies are met and a $10.00 restocking fee is paid.    Non-Stock veils will ship out 6 business days after order date.  A veil is considered to be non-stock if any of the following points are met:

1. The veil has scattered rhinestones, pearls, bugle beads or other accents
2. If the veil has 3 or more layers.
3. If the veil specifies in the description that it takes 6 business days to process
4. Veils with a colored edge or colored veiling (any color other than white or ivory)

All changes made after the order is placed will be subject to change fees to be determined by Wedding-Veil.com

Returns:  Please call 1-888-492-8101 Monday-Friday 9:00am to 4:30pm mountain standard time.

Exchanges:  Please call 1-888-492-8101 Monday-Friday 9:00am to 4:30pm mountain standard time.

Return Policy

1. All return requests must be made within 14 days of receipt of order and must be accepted to our receiving department within 15 business days of date of the return authorization date.
2. All returns must be shipped back in a box.  Returns sent back in envelopes of any kind will not be accepted due to damage incurred to the product when this is done.
3. NO RETURNS will be accepted after the wedding date.
4. The item must be in brand new condition and not altered or modified in any way.
5. The item must not be damaged.
6. All returns must have your Return Authorization Number clearly printed on the outside of the box, or it will be refused at our returns department.

You are responsible for the shipping charges to return the item.  We will apply your credit towards the item you want in exchange.  We do not pay shipping charges on the exchanged item that is being shipped.  The item you have requested an exchange for will not be shipped until the original item is received back from you. 

If you would like the new item shipped to you before we get the original one back, we will charge you the full amount of the new item until we receive the original back at which time we will issue a credit for your original purchase.

Unfortunately at this time we cannot offer refunds on discontinued or closeout items.  If you have questions regarding this please call us before ordering at 1-888-492-8101.

Cancellation of Orders

Your order can be canceled within 24 hours of your order date without penalty (excluding any rush orders, non-stock veil orders).  A cancellation fee of $10.00 will be charged for any non-stock veil orders even within 24 hours of order date.  There are no cancellations allowed on custom orders, once the order is placed.

Back Order Items

If an item you ordered is on back-order we will inform you as to when it will be available to ship.  On multiple piece item orders back-order items of any kind are not allowed.  If for some reason an item goes on back-order after we get the order that particular piece will be canceled from the order and you will be notified via email.  If there is a back-order on a regular order, a split shipment may be necessary.  This will help us so that we do not have to hold part of the order while waiting for another part to come in. 

Shipping Information

Ship Dates:

Most of the orders will ship within 2 business days of order date (Monday-Friday excluding holidays).  Expedited shipping request also take 2 business days (Monday-Friday excluding holidays) so please take this into consideration for delivery time.  Special order requests will normally ship within 6 business days (Monday-Friday excluding holidays) after receipt of your order.  If a time is not available to ship you will be notified immediately of the availability date.  USPS Priority mail normally takes 2-4 days after the ship date depending on which state the package is being delivered to (excluding holidays and Sundays).

Rush Orders

All rush orders will need to be called into us directly at 1-888-492-8101.  Any order placed that requests same day shipment will be charged a non-refundable rush fee of $20.00 in addition to the price and Express Shipping Charges (if requested).  Not all items are guaranteed to be in stock at all times.  If you need to rush your order please call for availability of the item you wish to purchase.  Custom Veils will be shipped out within 2 days of the order with a non-refundable rush fee.  (Please note this does not include the time it takes to reach you).

Shipping Charges

All orders under 10 items have Low Cost Priority mail shipping ($6.45) to the Continental U.S. All international and Express shipments are still charged the same rates as listed below. 
We do offer 3 kinds of shipping to all continental United State customers.  Please note express shipping options are only available (2^nd Day Air, Next Day Delivery) for “Headpieces with Veil”, “Headpiece Only”, “Veil Only” and “Flower Girl Headpiece” orders.  All “Headpiece and Veil, “Headpiece Only”, “Veil Only”, “Flower Girl Headpiece” and some “Bridal jewelry” can be shipped by USPS Priority Mail or USPS 2^nd Day Delivery.  To get a Overnight Shipping quote please call us at 1-888-492-8101 Monday-Friday 9:00am to 4:30pm.  All other items will be shipped direct to you from our drop ship partners via USPS.

USPS Priority Mail:  Please allow 6-10 business days (Monday-Friday) for delivery.  $6.45

USPS 2^nd Day Delivery:  Please allow 2 business days for processing on stock orders.  6 business days for process on custom and non-stock orders; then allow 2 business days for shipping.  Business days are Monday-Friday.  $25.00

Tracking Your Shipment

Once your shipment has been sent, you will be emailed with your tracking number.  After receiving your tracking number you can track your package by by going to www.usps.com, and choosing the tracking link.  Just paste your tracking number in the box, and hit enter.  Your order should arrive within 2-4 business days of your ship date.  If your order is shipped to your home and there is no one available to sign for it, your package will be left on your doorstep.

It is highly recommended that you choose a shipping address where there will be an adult available to sign for your package.  We will not assume liability for any packages left at a door, or for any that an adult has not signed for. You will also be charged a $5.00 re-routing fee for any redirection of the package from the original address given when the order was placed.

Delivery of Shipment

If your package does not arrive within 10 days of your ship date, please contact us so we can initiate a claim the US Postal Service or UPS. In the unlikely event your package is lost; we will file a claim with either USPS or UPS and re-ship your order at no additional charge to you!

Damage Claims

If you receive a box that has been damaged, please call us immediately so we can file a claim with USPS or UPS. If we are not notified of the damage claim within 3 days of receipt of your shipment, we will assume that the package was delivered in good condition. If the item you ordered was damaged during shipment please notify us immediately by e-mail support@wedding-veil.com or call 1-888-492-8101.

International Shipping

All international shipments are made through the United Sates Postal Service and are charged $35.00 for shipping and handling of up to 2 pounds. If your package weighs over 2 pounds, you will be contacted with a new shipping quote. Please allow 3 to 4 weeks for your shipment to arrive.

International Shipments and Returns

On international shipments no refunds for shipping charges will be issued for any reason.  If an item is returned at your expense, we will issue a refund for the product only, or exchange for the product (less the original shipping charge).  In the case of an exchange there will be new shipping charges when the item you are exchanging for is shipped to you.

If you have any other questions please contact us at support@wedding-veil.com or call 1-888-492-8101.