We only charge a $6.45 for shipping no matter how many items you order (ground freight only). The exceptions would be for express or international shipments. (see international terms and costs below)

Happiness Guaranteed!
If you are absolutely not thrilled with any product you purchase from us, just return it within 14 days for a refund (excluding original shipping charges). All items entail a restocking fee, if returned.   Restock fee is determined by the type of item ordered, and the criteria that follows. If you wish to return any item(s) on your order, please contact us within 14 days of receipt of your order to get a return authorization number. No returns will be accepted AFTER your wedding date. You will be responsible for any cost you incur in shipping the product(s) back to our warehouse.

If you need help choosing the perfect veil, you can order up to 3 veils and return the two you don't like. If you order three (3) veils (only one of those being a non-stock item) and decide to return two of them, you must return them within 14 days of receipt of your order. There will be a $2.50 restock fee for each stock veil returned on a multiple veil order and a $10.00 restock for Non-Stock veils (Please see below for definition of non-stock veil).   For example, if you order three (3) stock veils and keep at least one of them, the restocking fees will be $5.00.($2.50 each for the two returned veils). There will be a re-stocking fee of $2.50 on ALL stock veils that are returned.   

CUSTOM VEILS

Custom veils are non-refundable and cannot be canceled once the order is placed.   A veil is considered to be custom if any of the following points are met:

1.  If you order a custom sized veil, there is no return allowed on the item (size includes any custom length and/or width).   Any item that is not ordered in our standard sizes or widths is considered a custom item.

2.  If we are asked to copy an item off of other supplier’s pictures, there is no return on the item. 

3.  If any of the layers on a veil is more than 36" long and the customer asks for scattered Rhinestones, Pearls, Bugle Beads or any other Accents, the item is not returnable. 

4.  You are allowed to order 3 veils but they ALL have to be stock veils. Custom Veils cannot be ordered on orders with multiple veils.

5.  If you ask for extra pearls or extra rhinestones (double or triple the standard amount), or for the pearl or rhinestones to be scattered in a specific pattern, other than a general scatter on any length of veil, the veil is non-refundable. 

6.   Veils with colored rhinestones are considered custom, and are non-refundable.

7.  Alterations to any item number ending in the letter "V", making it different than pictured, makes the veil non-refundable.  This includes scattered rhinestones or pearls (adding them if the veil is pictured without, or taking them off if the veil is pictured with them).

NON-STOCK VEILS

Non-stock veils are refundable, as long as the return policies are met, and a $10.00 restock fee is paid.  A veil is considered to be non-stock if:

1.  The veil has scattered rhinestones, pearls, bugle beads or other accents (unless the item is already pictured with pearls or rhinestones in the website).

2.  The veil is ordered in any other color other than white or ivory .

3.  The veil has a colored edge, other than white or ivory.

RETURN POLICIES:

(returns sent back in envelopes of any kind will not be accepted because of the damage incurred to the product when this is done)

Unfortunately we cannot offer refunds on discontinued or closeout items. If you have any questions call us before ordering at 1-888-492-8101 .

International Shipments and returns:

On international shipments, no refunds for shipping charges will be issued for any reason. If an item is returned at your expense we will gladly issue a refund or exchange for the item (less original shipping charges). In the case of an exchange there will be new shipping charges when the item you are exchanging for is shipped to you.

Refunds will only be processed after you return the shipment at your expense. All items returned have to be returned in new condition. No refunds will be issued on items that are returned damaged or soiled. To return a shipment you will have to get a "Return Authorization Number" from our shipping department, and the following requirements must be met:

1. All return requests must be made within 14 days of receipt of order, and must be accepted at our receiving department within 15 business days following the issue date of the return authorization number, or no credit will be given.

2. The item is in brand new condition and not altered or modified in any way.

3. The item has not been worn or damaged.

4. The return date is prior to wedding date.

5. The item must be returned in its original box with packaging, or a comparable box & packing. NO ENVELOPES ACCEPTED.

6. All returns must have your Return Authorization Number clearly printed on outside of box.

You are responsible for the shipping charges to return the item. We will apply your credit towards the item you want in exchange. We do not pay shipping charges on the exchanged item that is being shipped. The item you have requested an exchange for will not be shipped until the original item is received back from you.

SHIPPING INFORMATION

Ship Dates:

Wedding-Veil.Com will ship most orders within 2 business days (Monday - Friday - excluding holidays) after you order is received. It also takes 2 business days (Monday - Friday - excluding holidays) to process expedited shipping requests, please take this into consideration for delivery time. Special order requests, will normally ship within 6 business . days (Monday - Friday) after receipt of your order (excluding holidays). If an item is not available to ship, you will be notified immediately of the availability date. USPS Priority Mail normal delivery takes 2-4 days after the ship date, depending on which state the package is being shipped to (excluding holidays and Sundays).

Rush Orders:

All rush orders should be called into us directly at 1-888-492-8101. Any order placed that requests same day shipment, will be charged a rush fee of $20.00 in addition to the price of the item purchased and Express Shipping Charges (if requested). Not all items are guaranteed to be in stock at all times. If you want to rush an order, please call for availability of the item you wish to purchase.   Custom Veils will be shipped out within 2 days of the order with a rush fee.   (Please note, this does not include the time it takes to reach you).

Cancellation of Orders:

Your order can be canceled within 24 hours of your order date without penalty (excluding any rush orders and custom veil orders).

Shipping Charges:

All orders placed with Wedding-Veil.Com will have a standard shipping charge of $6.45 if shipped by USPS Priority Mail. Wedding-Veil.Com offers three kinds of shipping to all continental U.S. Customers. Please note express shipping options are only available (2nd Day Air, Next Day Delivery) for "Headpiece with Veil", "Headpiece Only", "Veil Only", and "Flower Girl Headpieces" orders. All "Headpiece and Veil", "Headpiece Only", "Veil Only", "Flower Girl Headpieces" and some "Bridal Jewelry" can be shipping by USPS Priority Mail or USPS 2nd Day Delivery. To get an Overnight Shipping quote please call us at 1-888-492-8101 Monday - Friday 9:00 AM - 4:30 PM. All other items will be shipped direct to you from our drop ship partners via UPS!

USPS Priority Mail: Please allow 6 -10 business days (Monday - Friday) for delivery:  $6.45

All international shipments are made through the United States Postal Service. Please allow 3 to 4 weeks for your shipment to arrive. Unfortunately tracking shipments through the Postal Service is delayed, and not very timely. The standard shipping cost for Canada is $28.00. The cost for all other countries is $50.00. If your Country charges any duties or taxes on the shipment, you will be responsible to pay for those at the time of delivery.

Tracking Your Shipment:

Once your shipment has been sent, you will be e-mailed your USPS and/or tracking number. After receiving your tracking number, you can track your package by clicking on this link if your order was shipped Priority Mail USPS Tracking and this link if your order was shipped by UPS UPS Tracking. You can use these links to track the status of your shipment, and get an estimated delivery date for your order. Your order should arrive within 2-4 business days your ship date. If your order is shipped to your home, and there is no one available to sign for it, your package will be left on your doorstep.

It is highly recommended that you choose a shipping address where there will be an adult available to sign for your package. We assume no liability for any packages left at a door, or that have not been signed for by an adult. You will also be charged a $5.00 re-routing fee for any redirection of the package from the original address given when the order was placed.

Delivery of Shipment:

If your package does not arrive within 10 days of your ship date, please contact us so we can initiate a claim the US Postal Service or UPS. In the unlikely event your package is lost; we will file a claim with either USPS or UPS and re-ship your order at no additional charge to you!

Damage Claims:

If you receive a box that has been damaged, please call us immediately so we can file a claim with USPS or UPS. If we are not notified of the damage claim within 3 days of receipt of your shipment, we will assume that the package was delivered in good condition. If the item you ordered was damaged during shipment please notify us immediately by e-mail support@wedding-veil.com or call 1-888-492-8101.

If you have any other questions please contact us at support@wedding-veil.com or call 1-888-492-8101