You only pay a $6.45 shipping fee no matter how large your order is (except for international shipments, see international terms and costs below), or how many items you order (up to 10 items). Unfortunately we cannot offer Free Shipping on International shipments.
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Returns: Please call 1-888-492-8101 Monday - Friday 8:00 AM to 4:00 PM
Mountain time, to have your
return request expedited. |
|
Exchanges: Please call 1-888-492-8101 Monday - Friday 8:00 AM to 4:00 PM
Mountain time, to have your
exchange request expedited. |
(returns sent back in envelopes of any
kind will not be accepted because of the damage incurred to the product when
this is done)
Unfortunately we cannot offer refunds on discontinued or closeout items. If
you have any questions call us before ordering at 1-888-492-8101.
International Shipments and returns:
On international shipments, no refunds for
shipping charges will be issued for any reason. If an item is returned at your
expense we will gladly issue a refund or exchange. In the case on an exchange
there will be new shipping charges when the item you are exchanging for is
shipped to you.
All international shipments are made
through the United States Postal Service. Please allow 3 to 4 weeks for your
shipment to arrive. Unfortunately tracking shipments through the Postal Service
is delayed, and not very timely. The standard shipping cost for Canada is
$25.00. The cost for all other countries is $50.00.
Refunds will only be processed after you return the shipment at your expense.
All items returned have to be returned in new condition. No refunds will be
issued on items that are returned damaged or soiled. To return a shipment you
will have to get a "Return Authorization Number" from our shipping department.
| 1. |
All return requests must be made within 14 days of receipt of order, and must
be accepted at our receiving department within 15 business days following the
issue date of the return authorization number, or no credit will be given. |
| 2. |
The item is in brand new condition and not altered or modified in any way.
|
| 3. |
The item has not been worn or damaged.
|
| 4. |
The return date is prior to wedding date. |
| 5. |
The item must be returned in its original box with packaging.
|
| 6.. |
All returns must have your Return Authorization Number clearly printed on
outside of box.
|
Exchange Requirements
You are responsible for the shipping charges to return
the item. We will apply your credit towards
the item you want in exchange. We do not pay shipping charges on the exchanged
item is shipped. The item you have requested an exchange for will not be
shipped until the original item is received back from you.
If you would like the new item shipped to you before we get the original one
back, we will charge you the full amount of the new headpiece, and
after we get the original headpiece back we will issue a credit for your
original purchase. The following conditions must be met before an
exchange will be accepted:
-
All exchange requests must be made within 14 days
after you receive your order.
-
The item must be in brand new condition and not
modified or altered in any way.
-
The item has not been worn or damaged.
-
The exchange date is prior to wedding date.
-
The item must be returned in its original box
with packaging.
-
All returns or exchanges must have your Return
Authorization Number clearly printed on outside of box.
Shipping
Information
Wedding-Veil.Com will ship most orders within 2 business days after receipt of
your order. This does not include special order requests which will normally
ship within 7 business days after receipt of your order (excluding holidays and
weekends). If an item is not available to ship, you will be notified immediately
of the availability date. USPS Priority Mail normal delivery takes 2-4 days from
ship date, depending on where you live (excluding holidays and Sundays).
All rush orders should be called into us directly at 1-888-492-8101. Any order
placed that requests same day shipment, will be charged a rush fee of $15.00 in
addition to the price of the item purchased and Express Shipping Charges (if
requested). Not all items are guaranteed to be in stock at all times. If you
want to rush an order, please call for availability of the item you wish to
purchase.
Your order can be cancelled within 24 hours of your order date without penalty
(excluding any rush orders).
All orders placed with Wedding-Veil.Com will have a standard shipping charge of
$6.45 if
shipped by USPS Ground Freight. Wedding-Veil.Com offers three kinds of shipping to all continental U.S. Customers. Please note express shipping
options are only available (2nd Day Air,
Next Day Delivery) for "Headpiece with Veil", "Headpiece Only", "Veil Only",
and "Flower Girl Headpieces" orders. If you have ordered items other than those specified
above, you will be called
with additional shipping charges.
All "Headpiece and Veil", "Headpiece Only",
"Veil Only", "Flower Girl Headpieces" and some "Bridal Jewelry" items will be
shipping by USPS Priority Mail (unless Overnight shipping is requested and than
they will be shipped by UPS). All other items
will be shipped direct to you from our drop ship partners via UPS!
USPS Priority Mail: (normally 2 to 4 day delivery
time) |
$6.45 shipping charges (no matter how many items you order)
|
USPS 2nd Day Delivery: |
$25.00 |
UPS Overnight/Next Day Delivery: |
$45.00 |
***If you have a multiple item order (more than 10 items), and have chosen, 2-day or overnight shipping, you will be contacted with a different
shipping quote. Rates will vary, depending on the size of the
package. All orders under 10 items will be charged as listed above.
Please call if you would like a shipping quote before placing your order.
Wedding-Veil.Com offer two kinds of shipping to Alaska and
Hawaii:
| USPS Priority Mail Delivery: (2 to 4 days) |
$6.45 |
| UPS Overnight/Next Day Delivery: |
$45.00 |
Delivery time estimates are listed below:
-
USPS Priority Mail can take anywhere between 2 and 4 days,
depending on where the order is being shipped.
-
USPS 2nd Day Air shipments are delivered two days
(Monday-Saturday) after
ship date.
-
UPS Overnight/Next Day shipments are delivered
the next business
day after ship date.
All international shipments are
made through the United States Postal Service. Please allow 3 to 4 weeks for
your shipment to arrive. Unfortunately tracking shipments through the Postal
Service is delayed, and not very timely. The standard shipping cost for Canada
is $25.00. The cost for all other countries is $50.00. Unfortunately we cannot offer Free Shipping on
International shipments!
Once your shipment has been sent, you will be e-mailed your USPS
and/or tracking number. After receiving your tracking number, you can track your
package by clicking on this link if your order was shipped Priority Mail USPS Tracking and this link if your order was shipped by UPS UPS Tracking. You can use these links to track the status of your shipment, and get
an estimated delivery date for your order. Your order should arrive within 2-4
business days of your ship date. If your order is shipped to your home, and
there is no one available to sign for it, your package will be left on your
doorstep.
It is highly recommended that you choose a shipping address where there will be
an adult available to sign for your package. We assume no liability for any
packages left at a door, or that have not been signed for by an adult. You
will also be charged a $5.00 re-routing fee for any redirection of the package
from the original address given when the order was placed.
Delivery of your shipment |
If your package does not arrive within 10 days of your ship date,
please contact us so we can initiate a claim the US Postal Service or UPS. In the unlikely event your package is lost, we will file a claim with
either USPS or UPS and re-ship your order at no additional
charge to you!
If you receive a box that has been damaged, please call us immediately so we can
file a claim with USPS or UPS. If we are not notified of the damage claim within 3 days
of receipt of your shipment, we will assume that the package was delivered in
good condition. If the item you ordered was damaged during shipment please
notify us immediately by e-mail weddingveil@bresnan.net or call 1-888-492-8101.
