Q.  How much does shipping cost?  
A. We charge a low flat rate shipping charge of only $6.45 no matter how many items you order. We will contact you if there is additional shipping charges due (wedding favors only).

Q. How long will it take to receive my merchandise?
A.  If your shipping address is within the United States:  You should receive your order within 8-10 business days  (does not include weekends or holidays) from the date of your order.  If you have ordered a custom veil (special color or accents) then your item should be received within 14 business days from the date of the order. We are located in Colorado, so shipping times will vary depending on where the item is being shipped to.  For a list of how long it takes to get to your state click here . If you need your item sooner than 8-10 business days, special shipping is strongly suggested, and can be selected at the time of checkout.
B.  If your shipping address is out of the United States: Shipping times will vary depending on your Country.  Please allow 2-4 weeks for your shipment to be received. In the rare case the item you have selected is on backorder, we will notify you immediately and give you an estimated ship date. Wedding-Veil is not responsible for shipping delays caused by bad weather or US Global Priority delay.. 

Q.  If I am not happy with my merchandise can I return it?  
A.  We are confident that you will be satisfied with your purchase.  However, in the event that you are not 100% satisfied with your headpiece or veil, you can return the merchandise for full credit, less shipping charges and a restock fee (custom lace and rhinestone edge veils are non-refundable) Personalized items cannot be returned.  click here .

Q. What is Diamond White, Shimmer White and Shimmer Ivory?
A. Diamond White is one shade between white and ivory. It is also called "off-white" or "silk white".  Shimmer White is white, with a sparkly sheen to it.  Shimmer Ivory is ivory, with a sparkly sheen to it. You can see pictures of these veiling colors by clicking here .     Diamond White, Shimmer White, and Shimmer Ivory are custom colors. If you are not sure that this is the color you need, please call customer service at 888-492-8101 for a fabric swatch. Diamond White, Shimmer White or Shimmer Ivory veils are custom made as the orders are placed, and are non-refundable.

Q.  Can I order a custom made veil that is cut to my specifications?
A.  We can cut a veil to any length(s) you would like!  Custom made veils can normally be  made and sent to you within 7 business days after the date of your order.  To get a price quote on your custom veil, please go to our custom veil section and give us specifications you would like for your veil, or call us at 1-888-492-8101. You will receive a price quote by the next business day.

Q.  What is the veiling made of?
A.  Our veiling is made out of very high quality bridal illusion.  If you would like to receive a sample of our veiling, please call us at 888-492-8101.

Q.  Are there any hidden fees if I order my veil from you?  
A.  The only thing that will be charged to your credit card is the listed price of the item (s) you choose and our normal shipping charge of $6.45 (for up to 10 items).  If you order more than 10 items, you will be contacted about a shipping adjustment charge.

Q.  How can you offer the lowest prices on every order?
A.  Because of our purchasing power we are able to pass the savings on to you! Our goals are to provide the highest quality products, the best service, the best value and quickest shipping found on the Internet. In return for this brides nationwide send us glowing testimonials daily, and gladly refer their friends and family to Wedding-Veil.Com!

Q. How will I know when my shipment is sent?
A. We will e-mail you the UPS tracking number of your shipment. You can then log into our web-site and click the UPS tracking link to check the status of your shipment.

Q. Why should I order from you rather than other web-sites?
1. The owners previously owned a retail bridal store and have been in the bridal industry for over 30 years.
This insures that you will get the highest quality headpiece and most experienced customer service you can find anywhere.

2. We normally ship within 2 business days after we receive your order as compared to our competitors who normally ship in 2 to 6 weeks.

3. All of our headpieces come with an unconditional satisfaction guarantee. You’ll love the item you choose, or you can send it back for a full refund (less shipping charges and not including custom made veils, or personalized items), see return policies click here . If you are exchanging for another item you will get full credit towards the new item you choose! For more information on our policies, please click here .